Privacy Policy

1. Overview & Data Controller

KITROOM ("we", "our", or "us") operates kitroom.store. We are dedicated to respecting and safeguarding the personal privacy of our visitors, club supporters, and purchasers. This policy details how we gather, store, process, and secure your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you browse or make a purchase on KITROOM, we may collect:

• Identity Data: Full name, member profile details, and favorite club preferences.
• Contact Data: Delivery address, billing address, email address, and telephone number.
• Financial Data: Encrypted transaction token representations processed securely by authorized PCI-DSS Level 1 payment processors. We never store raw credit card numbers.
• Customization Data: Bespoke shirt names, numbers, and tournament patch choices.
• Technical Data: IP address, browser type, device information, and browsing analytics.

3. How We Use Your Information

Your data is strictly utilized to process kit orders, coordinate courier logistics with DHL Express and Delhivery, manage custom heat-press printing queues, send dispatch tracking alerts, and provide responsive concierge support.

4. Data Protection & Security

All data transmitted across our website is encrypted using 256-bit Secure Socket Layer (SSL) technology. Access to customer order history is restricted strictly to authorized fulfillment personnel.

5. Your Legal Rights

You retain the right to request access to, rectification of, or erasure of your personal data held in our systems. To exercise your privacy rights, contact our Data Protection Officer at privacy@kitroom.store.